The source connectors in SailPoint’s IdentityNow (IDN) platform were outdated and underperforming:

• Built on deprecated EXT.js technology with growing security risks.

• Infrequent users (reviewers) were prioritized over daily users (admins).

• Connector setup lacked guidance, documentation, and consistency.

• Management workflows were fragmented across teams and products.

• Over 200 connectors shared no scalable design system or UI patterns.