Hertz Alexa Skill
Voice UI · Conversational Design · UX Research · Innovation · NLP Prototyping
My Title
UX/UI Designer
Before
Hertz needed a voice-enabled solution to simplify car rental and reservation management through Alexa.
Challenges included:
Designing a stateless, natural conversational flow
Working within Alexa’s 2017-era limitations
Integrating with Hertz’s inflexible legacy backend
Hidden Treasures Inside
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