Puzzles Inclusive Education Centers
Systems Consulting · Squarespace · Jack Rabbit · API Integration · Billing Configuration · UX Writing · Client Communication · Technical Training
Before
Puzzles Inclusive Ed is a neurodiversity-affirming children's education center with two locations in New York City. Sofia runs it, a genuinely spectacular person, mom of two with a third on the way, who built something real and important from scratch for autistic and neurodivergent kids and their families.
Her previous office manager had handled the website. When that person left, Sofia was on her own with a site that had broken buttons, a calendar that didn't work, and a back-end so tangled she couldn't make basic updates without something else breaking. She came to Ignite Studios seeking help with the site and social media support.
That's not quite what she got. It's more than that, because that's what the situation called for.
What I did
The first thing I noticed was that Sofia's systems weren't talking to each other. Jack Rabbit, her platform for class enrollment, billing, and scheduling, was configured in ways that were fighting her instead of helping her. Before I touched any of it, I needed room to work.
Squarespace publishes changes live when you save, which made widespread edits impossible without taking the site down. So I built a temporary page first: a single consolidated view of the most important information from across the site, with the broken buttons repaired and a construction banner in place. It wasn't fancy. It was a practical solution to a real constraint, and it gave us the space to rebuild properly.
The site itself wasn't bad. Sofia's bright, playful brand with its shapes and colors is genuinely right for the business and the families she serves. I kept it. What needed work was the structure: navigation that didn't reflect how her business actually worked, outdated information, and spacing that cluttered what should have felt warm and welcoming. I reorganized the content, tightened the layout, and built out a proper page structure for classes, events, appointments, and the store as distinct categories.
Then came the deeper work.
Jack Rabbit was the real project. The platform has real power, but Sofia wasn't using most of it, partly because it's genuinely complex, and partly because it had been misconfigured early on in ways that compounded over time. Bills weren't going out to families. Proration was set up incorrectly. The Appointments feature had been accidentally disabled. And the Sessions billing structure she'd been using imposed a 365-day hard limit that her classes were starting to exceed.
I worked through it systematically: eliminated session billing entirely, moved to weekly billing using class start and end dates, enabled proration across all classes, and separated her activity types properly so classes, events, appointments, and drop-in store packs each lived in the right place. Pre-School Prep was restructured as individual one-week instances so families could book only the weeks they needed. After School became a single continuous enrollment with parent self-service makeup scheduling within a rolling six-week window.
Then I built the class card integration. The site now pulls live data directly from Jack Rabbit's API, pulling class name, dates, days, and times, and displays it dynamically on the website. A visibility filter shows only classes currently in session or starting within 14 days, and hides everything else automatically. Pre-School Prep's weekly instances unlock on a rolling basis as the calendar advances. Sofia doesn't touch any of it.
Finally, I wrote two parent-facing emails in Sofia's voice to carry families through the transition. The first was a warm heads-up before launch. The second, sent a few days later, walked through weekly billing, how week-by-week Pre-School Prep enrollment works, the After School makeup policy, and an explicit reassurance that existing families didn't need to do anything. The goal was protecting Sofia's relationships during a change that could easily have felt disruptive if it wasn't communicated carefully.
