Kutner, Corrado & Friedrich, LLP
Technical Consulting · DNS Configuration · Domain Migration · Stakeholder Management · Email Infrastructure · Squarespace · Client Communication · Systems Diagnosis
Before
Kutner, Corrado & Friedrich, LLP is a Long Island and NYC firm defending medical professionals. When a new partner joined in 2023, they needed a new website and a new domain to go with it. What nobody knew yet was how tangled the existing situation actually was.
The firm had been paying a legal web service to host its old site on its original domain for years. That domain was controlled by an outside designer who had built the site years prior and simply never handed it back. The firm's IT infrastructure had been configured by a vendor who subcontracted the work, and no one had a complete picture of what lived where.
A new site had been largely built by the agency brought in to handle it. But the person doing the work ran out of road before the finish line, and without a clear path to launch, the site sat finished but stuck for months. That's when I got the call.
What I did
The first job was diagnosis. Before anything could be fixed, I had to map what actually existed and who controlled each piece. That meant a lot of calls, messages, and one conversation with the outside designer to negotiate the release of the old domain.
Once we had the old domain transferred into accounts the firm actually controlled, I finished the remaining work on the new Squarespace site and carefully planned the DNS migration: configuring the correct A records and CNAME entries to point the new domain to Squarespace, leaving both sites live as a safety net during the transition.
The new site launched on the new domain on a Friday. By Sunday, the firm's email was down.
Their email infrastructure had been configured on the new domain by their IT vendor, completely separate from anything the web team knew about. The DNS changes I'd made had disrupted it. I hadn't been told it existed. Nobody had connected those two conversations.
I got back on the phone, stayed calm, traced exactly what had happened, and worked with the firm's IT contact to restore service. Network Solutions processes DNS changes slowly, so restoring everything took two careful days of sequencing. Once email was back up, I built a clean handoff plan with the IT side for the final redirect of the old domain.
Solution
Negotiate Domain Release
Tracked down the original designer holding the old domain. Negotiated its transfer into Network Solutions, putting it under the firm's control for the first time.
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02
Finish and QA the new site
Completed the remaining 20% of the Squarespace build. Cleaned up inconsistencies, tested navigation, and confirmed the site was ready to go live.
DNS migration to kcf-law.com
Configured A records and CNAME entries to point the new domain to Squarespace. Launched the new site while leaving the old site live as a fallback.
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04
Email goes down (Sunday)
DNS changes disrupted the email infrastructure configured by a separate IT vendor on the same domain. No one had connected these two systems before launch.
Diagnosis and repair
Identified the conflict, engaged the IT team, and worked through Network Solutions' slow propagation to restore full email service over 48 hours.
05
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Old Domain Redirect
Configured kutnerfriedrich.com to redirect to the new site. Both URLs now resolve to the same Squarespace site. Old hosting contract winding down on its own timeline.
Full resolution
Email restored. Both domains are live and pointing correctly. The firm has full access to documentation and a clear picture of its entire web infrastructure for the first time.
07
Impact
Both domains now resolve to the same Squarespace site. Email is fully restored and documented. The old hosting contract is winding down on its own timeline, but nothing points to it anymore.
The firm knows where its domains live, who manages its infrastructure, and what each piece does. The site that had been sitting unlaunched for months is live, working, and maintainable by people who've never touched DNS before.
There was no design brief here. There was a Slack message asking me to sort out a domain situation, followed by weeks of calls and emails as each new layer surfaced. The technical work was real, but the harder skill was keeping everyone calm, communicating clearly across parties who had every reason to be frustrated, and staying methodical when the situation kept getting stranger. The outcome is a law firm fully in control of its web presence for the first time in over a decade.
